Refund policy
Return and Refund Policy
This policy applies to orders from Voctent at SoundBoothToGo.com, operated by 深圳市不服科技有限公司 (Shenzhen Bufu Technology Limited). The standard return terms below are additional to mandatory consumer rights that apply to your purchase.
30-day returns
You may request a return within 30 days after delivery. Under our voluntary change-of-mind policy, the product must be new, unused, unopened, and in its original packaging with all included parts and accessories. Opened or lightly used products are not eligible under this voluntary policy. Keep your order confirmation or other proof of purchase. These conditions do not restrict statutory cancellation or defective-product rights.
How to start a return
- Email hello@soundboothtogo.com with your order number, the item, and the reason for return. You do not need to give a reason when exercising a statutory cooling-off right.
- We will confirm the return instructions and consignee reference for your order. Please contact us before shipping so your return can be identified correctly.
- Pack the item securely and send it by mail to the confirmed return location. Retain your shipping receipt and tracking information.
A statutory cancellation notice does not require our approval. Our request to contact support for mailing instructions does not extend or suspend your legal rights or deadlines.
United States return location
Consignee: Elvis USLAXB 917902
8369 Milliken Ave
Rancho Cucamonga, California 91730, United States
Receiving-location phone: +1 951-965-4861
This is a return receiving location, separate from our registered business in China. Use the complete mailing instructions supplied by our support team. For customer service, use +1 832-872-2223.
Return shipping and fees
For an ordinary change-of-mind return, you are responsible for purchasing the return postage and paying the return-shipping cost. We do not provide return labels. There is no restocking fee.
Defective, damaged, or incorrect items
Contact us if your order is defective, damaged, or incorrect. Include your order number and a description; photographs can help us resolve the issue. We will arrange an appropriate remedy and cover any required return-shipping cost. Because we do not provide return labels, contact us before sending the item so we can confirm the shipping method and how we will pay or reimburse the postage.
The unused-and-unopened restriction applies only to our voluntary change-of-mind policy. It does not prevent a statutory cancellation or a claim for a defective, damaged, or incorrect item. Original packaging is not a condition for exercising mandatory faulty-product rights.
Exchanges
Exchanges are accepted. To request an exchange, email hello@soundboothtogo.com with your order number and the item you would like to exchange. Contact us for instructions before mailing the item.
Refunds
We inspect returned items and notify you of the result. Approved refunds under our voluntary return policy will reach your original payment method within 9 calendar days after we receive your returned item. This timeframe includes inspection, refund processing, and the time for your bank or payment provider to post the credit. We charge no restocking fee. Where applicable law requires an earlier refund or a different remedy, that requirement takes precedence.
Statutory consumer rights
For eligible online consumer purchases delivered to European Union countries or the United Kingdom, you generally have 14 calendar days after delivery of the goods (or the last item when an order is delivered separately) to notify us that you are cancelling, without giving a reason, and a further 14 calendar days after that notice to send the goods back. Any statutory extension of the cancellation period remains available. This right is separate from our voluntary 30-day policy. You may inspect goods to establish their nature, characteristics, and functioning; opening packaging does not by itself remove the statutory right. You pay the direct return-shipping cost where permitted by law. A deduction for diminished value is made only where the law allows it because handling went beyond what was necessary to inspect the goods.
European Union cancellations: We reimburse payments, including any standard delivery charge paid, without undue delay and within 14 calendar days after your cancellation notice, subject to the right to withhold described here. Refunds use the original payment method unless you expressly agree otherwise without a fee. If we have not offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of sending them back, whichever happens first.
United Kingdom cancellations: Where we have not offered to collect the goods, we reimburse payments without undue delay and no later than 14 calendar days after we receive the returned goods or evidence that you sent them back, whichever happens first. If we offer to collect the goods, the deadline is 14 calendar days after the cancellation notice. Any standard delivery charge paid is included; an extra charge for an optional more expensive delivery method need not be refunded. Refunds use the original payment method unless you expressly agree otherwise without a fee.
For all destinations, mandatory rights concerning faulty, unsafe, incorrect, or misdescribed goods remain available, including applicable rights under Australian Consumer Law and New Zealand's Consumer Guarantees Act. Our 30-day voluntary return window, packaging restrictions, and inspection process do not limit those rights.
Order cancellations
Contact us promptly if you need to cancel an order. We will confirm whether dispatch can still be stopped. If the order has shipped, the return process applies. Any cancellation or refund rights required by law remain available.
Contact
Email: hello@soundboothtogo.com
Phone: +1 832-872-2223
24-hour support; support time references use Pacific Time (PT).